Please visit here for more details - https://ayaninsights.com/guestblogs/introduction-to-agent-script/ In my latest blog, I introduce Salesforce Agent Script and explain how it helps teams build AI agents that are more predictable, controlled, and aligned with business processes. Large language models are flexible, but relying only on natural-language instructions can sometimes produce inconsistent results. Agent Script addresses this challenge by combining the conversational capabilities of an LLM with structured business logic. The blog explains how developers can use conditions, variables, actions, topics, and transitions to control how an Agentforce agent behaves. Agent Script supports familiar logic such as if/else conditions, value comparisons, sequential actions, and checks for missing data. I also cover its core structure, including system settings, configuration, global variables, languages, connections, and topic blocks. The start_agent topic acts as the entry point for each...
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