Web-to-Case In Salesforce
Creating a Web-to-Case form in Salesforce enables you to automatically convert customer inquiries submitted through your website into cases within your Salesforce. Turn On and Customize Web-to-Case Generate and Test Your Web-to-Case Form To test the Web-to-Case form, add the line <input type="hidden" name="debug" value="1"> to the code. This line redirects you to a debugging page when you submit the form. Don’t forget to remove it before publishing the Web-to-Case page on your website. Web-to-Case Limits 5,000 cases in a 24-hour period. When you reach the 24-hour limit, additional requests are stored in a pending request queue that contains both Web-to-Case and Web-to-Lead requests Unsupported Content Types Web-to-Case forms don’t support the following content types: Attachments Rich text area (RTA) fields—If you use these fields on your forms, any information entered in them is saved as plain text when the case is created. Multipart/form-data—Cases ...